We are accepting new resumes for the following position:

JOB SUMMARY:

Interview clients and assess personal and financial data in order to construct a budgeting system and recommend a realistic action plan, including referrals to auxiliary agencies, guiding clients to financial recovery.

• Through suggestions empower clients to make changes to improve financial situation.
• Analyze data and recommend action plan to resolve client financial/housing problems. Help client focus toward positive outcomes.
• Prepare Debt Repayment Plan according to agency standards.
• Provide supportive client services through revising Debt Repayment Plan, budget, goals and providing instruction on record keeping, budgeting and problem-solving.
• Input all information relative to counseling interview or client contact.
• Conduct consumer education programs and represent agency at professional meetings.
• Assume receptionist duties as necessary.

JOB SUMMARY:

Provide support and assistance to clients and creditors in facilitating clients' Debt Repayment Plans by phone, mail, and resolving conflicts between clients and creditors.

• Answer incoming client phone calls, listen to the client, provide support and alternatives. Take appropriate actions as required.
• Answer incoming appointment calls and set up appointment for new clients.
• Act as a resource for the creditor to resolve issues with clients.
• Review client and creditor mail, and e-mail and take appropriate action.
• Perform weekly review of client accounts and adjust accounts for under payments, overpayments, and those out of balance.
• Follow up with non-disbursing clients, and routine 30/90/annual review to improve client satisfaction and retention.
• Review of void/returned checks and creditor refunds.
• Communicate awareness to clients of CCCS web/internet capabilities.
• Communicate Fair Share policy and explain benefits of same with creditors.
• Call creditors and clients regarding rejected proposals.
• Triage of non-client consumer inquiries.

Please mail, fax or e-mail your resume.